David Holmes possesses extensive experience in IT and customer service roles, particularly within Sainsbury's, where roles have included Software Engineer, Senior Engineer, and various positions related to service desk support. Notable contributions include implementing and delivering ServiceNow solutions, leading the design of internal frameworks, and providing IT support across the organization. David has also demonstrated leadership as a Training Team Leader and Citizen Developer, guiding teams in ServiceNow projects. Previous experience spans roles at Churchwood Finance Group and The AA, complemented by diverse customer service positions at Sainsbury's and Homebase. David holds a Bachelor of Science in Wildlife Conservation with Zoo Biology from The University of Salford.
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