ShangLei Jia is a Diplom Psychologe with professional experience in various international companies. They have held roles such as Manager Einkauf at Paw Stage HK, overseeing pet food exports to China, and served as Project Supervisor and Team Coach at VXI Global Solutions, where they managed customer experience projects in smart home electronics. At SAJ, ShangLei currently serves as Director of Customer Service Global, leading the global customer service department. Their educational background includes a Diplom in Psychology from Friedrich-Schiller-Universität Jena and ongoing studies toward a Bachelor of Applied Science in Human Resource Development and Evaluation at Guangzhou University.
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