Lu S. has extensive experience in marketplace onboarding and customer service within the luxury e-commerce sector. Currently serving as a Marketplace Onboarding Associate at Saks since January 2022, Lu S. manages seller onboarding activities and assists sellers with technical solutions related to the Marketplace platform. Prior to Saks, Lu S. worked at FARFETCH for over five years in various roles, including Partner Success | Onboarding Specialist, where training and effective communication with partners were key responsibilities. Lu S. has also held customer service positions, handling escalated global complaints and ensuring high customer satisfaction across multiple luxury brands. Previous experience includes supervisory roles at Crossroads Trading and Urban Outfitters, showcasing strong operational and leadership skills. Education was completed at Santa Monica College.
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