Michael Morera

Michael Morera is a Director of Global BPO Operations with over 15 years of leadership experience in the contact center industry. Currently serving as a Senior Program Manager at Saks Global since 2024, they previously held various roles at Westgate Resorts, including General Manager, where they successfully increased the resort's star rating on Expedia and executed major renovations. Their experience also includes positions as a Customer Relations Manager at Lennar and a Contact Center Manager at Saks OFF 5TH, where they focused on enhancing customer experience and operational excellence. Their skills in vendor management and team leadership have consistently driven performance improvements throughout their career.