Marcelo LaRosa

Marcelo LaRosa is currently the Director of IT Service Management, Global Service Desk, and Platform Visibility at SAKS GLOBAL, where they oversee core IT Service Management disciplines. Prior to this role, they served as the Director of Cloud and Infrastructure Operations at Hudson's Bay Company, where they successfully established a centralized monitoring organization. Marcelo also held various positions at Cigna, transforming IT Service Desk support for a large user base and leading reliability initiatives. They are pursuing a Bachelor's degree in Computer and Information Science at the New Jersey Institute of Technology.