Carlo Milani is an experienced professional in customer advisory and client onboarding, currently serving as a Customer Advisor and Associated Trainer at HM Revenue & Customs since February 2025. Prior to this role, Carlo worked as a Client Onboarding Consultant at SaleCycle from May 2021 and held various positions at Convergys, including EMEAR GVS&CS VPAM for Cisco Services where responsibilities included enhancing customer experience, managing service contracts, and collaborating with sales teams. Carlo's earlier roles focused on business development, partner enablement, and account management, primarily serving Cisco's top revenue-generating customers. Carlo holds an Italian National Diploma in Business Management and Language Studies from ITC Primo Levi, completed in 1991.
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