Asad Raza is a results-driven solution architect currently specializing in Salesforce Service Cloud implementations, particularly with Agentforce and Service Cloud Voice. They have authored "Understanding Digitalization: A Beginner's Guide to Digital Transformation" and possess extensive experience in designing and integrating complex cloud and contact center solutions. Previously, they held leadership positions at Capital One, Cisco, and NeuraFlash, managing multimillion-dollar cloud migration strategies and development projects. Asad is also an instructor on Udemy, where they teach courses on building contact centers using Amazon Connect, and is actively pursuing a Bachelor of Arts in Liberal Arts and Sciences at Thomas Edison State University.
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