Bill Bounds

Bill Bounds is a seasoned professional with extensive experience in customer relations and technical operations, currently serving as the Senior Director of the Critical Information Center for Incident Response. Previously, Bill held senior director roles at Salesforce, leading various teams focused on customer success and critical support operations, where they emphasized process improvements and strategic communications during incidents. Prior to Salesforce, Bill spent 17 years at Oracle, managing customer programs for E-Business Suite and Fusion Applications, fostering strong relationships with key clients across multiple regions.