Cara Cephus is a seasoned leader with nearly three decades of experience in guiding executives, engineers, and customers through complex business challenges. Currently serving as the Senior Manager of Global Escalations & Critical Incidents at Salesforce and as the Chief Operating Officer at Sphynx Wax Factory, Cara has established The Escalation Institute, where they provide frameworks for calm, confident leadership under pressure. With a strong academic background, including a Master of Science in Social Policy and Technology, Cara is dedicated to transforming escalation practices into strategic, human-centered approaches. Additionally, they are an active member of the Order of the Eastern Star, emphasizing mentorship and integrity in high-stakes situations.
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