Christopher G. is a seasoned SaaS Customer Success Leader with extensive experience in driving growth, retention, and strategic client engagement. Currently serving as the Director of Customer Success at Salesforce, they oversee a team focused on the public sector vertical. Previously, they held the position of Vice President of Global Customer Success at Infobase, where they managed a $50M book of business and restructured operations to enhance client engagement. Christopher has also contributed to organizations like Symplicity Corporation and Blackboard, leveraging their expertise in customer relationship management and the LAER customer success model. They hold multiple certifications, including Chief Customer Officer from Winning by Design and Salesforce.com CRM Certification.
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