Conlan McNamee

Conlan McNamee is a seasoned technical support professional with extensive experience in troubleshooting and customer support across leading tech companies. Currently serving as a Technical Support Engineer at Salesforce since October 2023, Conlan previously held roles at OpenReel as a Support Engineer, and at Amazon Web Services (AWS) where Conlan advanced from Support Engineer to Technical Account Manager, notably mentoring new hires and leading projects to enhance operational efficiency. Conlan's career began at Amazon as an Assistant Manager, where process improvement and team coordination were prioritized. Educated with a Master's degree in Information Systems from UW Foster School of Business and a Bachelor's degree in Marketing from the University of Washington, Conlan also contributed to the education sector as a Lead Teaching Assistant at Code Fellows, focusing on JavaScript and programming fundamentals.