Cory Rivers possesses extensive experience in technical support and global escalation management, with a strong background in overseeing teams that cater to enterprise applications and SaaS solutions. At OpenText, Cory served as Director Of Technical Support for Financial and Strategic Accounts, supervising over 100 professionals and ensuring 24X7 support for major clients in the Financial Services sector. Prior to this role, Cory held positions at FIS and Salesforce, where responsibilities included directing product support and managing global escalation processes. Additionally, Cory held managerial roles at GXS, enhancing client support through efficient team assembly and project management, while contributing to significant annual revenue.
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