David Conway is a Lead Systems Engineer with over 6 years of experience specializing in voice platforms. They currently serve as a Senior Manager in Telephony Services at Salesforce, where they design, deploy, and manage cloud contact center solutions. Previously, David held various positions at Salesforce, including Systems Operations Engineer and Senior Techforce Analyst, and worked as an IT Assistant at Radius Communications Ireland from 2013 to 2015. David's expertise includes Service Cloud Voice and Amazon Connect, focusing on creating exceptional experiences for both customers and employees.
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