Derek Basnet is an accomplished professional with extensive experience in solutions engineering and technology leadership. Currently serving as the Director of Solutions PMO & AI L2C Excellence at Salesforce since February 2021, Derek leads a significant Agent AI initiative aimed at transforming the L2C process through Intelligent Digital Labor. Previous roles at Salesforce include Director of Solution Engineering Centre of Excellence and Director of Solution Engineering Enablement, where Derek emphasized best practices and skills development for a global community of over 6,500 solutions professionals. Prior experience at Oracle included roles as Solution Engineering Excellence Leader and Principal CX Solution Engineer, driving enablement initiatives and consultative engagements for digital transformation. Derek co-founded a technology startup focused on energy management and has worked as an IT consultant for Irish businesses. Educational credentials include an MSc in Multimedia Technology & Interaction Design and a BSc in Computer Science from the University of Limerick, along with a diploma in Sales Practice from Technological University Dublin.
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