Douglas B.

Douglas B. currently serves as the Director of Customer Success Management at Salesforce, leading a team of over 10 Customer Success Managers and working closely with frontline managers to resolve customer issues. Previous roles at Salesforce include positions as Senior Manager and Principal Technical Account Manager, where Douglas acted as a technical ally to customers, facilitating the adoption of Salesforce innovations. Prior to Salesforce, Douglas held the Director of Technology position at Novasyte LLC, overseeing all IT functions, and served as a Salesforce Technical Architect at RelationEdge. Extensive experience also includes various roles at ResMed, Illumina, Community Bank, C-Level Management, Inc., and MedImpact Healthcare Systems, Inc. Douglas has a strong educational background with certificates in Graphic Design and Multimedia Design from Platt College and further studies at National University and Roger Williams University.