Edwin Cabingan is a seasoned professional with extensive experience in customer support and service management, holding a Bachelor of Business Administration from the International Academy of Management and Economics. Edwin worked as an EX Real-Time Analyst at ibex from January 2015 to January 2018, where responsibilities included monitoring agent activities and developing reporting templates. Following this, Edwin served as a Technical Support Specialist at Google from November 2018 to July 2021, achieving recognition as the Top Agent of the Year in 2019 and leading a special project to develop an Employee Data Dashboard. Prior to these roles, Edwin was a Customer Service Representative at Synchrony, excelling in the credit card market for US clients and fostering team performance. Currently, Edwin is a Support Specialist at Salesforce, focusing on software transition programs.
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