Elsa Silva is a Global Enablement Senior Leader with extensive experience in Customer Success enablement and engagement strategies. They co-founded and served as CEO of Innovative Contact Solutions, where they led operations and developed a significant growth strategy post-merger with 24-7 Intouch. Before joining Salesforce, Elsa held various roles, including Executive Assistant at the United States Hispanic Chamber of Commerce and Director of Market Intelligence at Invest in Guatemala. Since 2016, they have been an advocate for diversity and inclusion, actively supporting Latinx communities through fundraising and leadership development initiatives. Elsa holds a Bachelor's degree in International Relations from Tecnológico de Monterrey and has also studied French at Université Paris-Sorbonne.
This person is not in the org chart
This person is not in any teams
This person is not in any offices