Emma Li is a results-driven Technical Support Manager with over 7 years of experience in enterprise software support. Currently, they lead a team at Salesforce, focusing on optimizing service operations and enhancing customer experiences. Previously, Emma held various positions at Tableau Software, advancing from Senior Technical Support Engineer to Manager of Technical Support Engineering. They also worked at Cisco as a System Analyst and Service Lead, and began their career as a Data Control Engineer at Schlumberger and Atos. Emma earned a Bachelor's degree in Computer Science (Software Engineering) from Tsinghua University and a Bachelor’s degree in Statistics from Dongbei University of Finance and Economics.
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