Fernanda Granado

Escalation Senior Manager, Critical Incident Center

Fernanda Granado has extensive experience in various leadership and analytical roles, with a focus on operations and technical support. At Stream Global Services, Fernanda served as a Salesforce.com Premier Support Analyst, providing customer support in a call center environment. As Operations Manager at SPHINX Brasil Ltd, responsibilities included managing B2B and B2C transactions. At Salesforce, Fernanda progressed through multiple titles, including Senior Business Analyst and Escalation Senior Manager in the Critical Incident Center. As CEO of Unity Síndicos Associados, responsibilities included developing financial policies and strategic leadership. Additionally, as General Manager at Poyares Consultoria, strategic planning and commercial negotiation were emphasized. Fernanda holds a Technician degree in Accounting from SENAC - SP and a Master in Business Administration with a focus on IT from Universidade Federal do Rio Grande do Sul.

Location

Madrid, Spain

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