Gavin Austin is a seasoned Principal Technical Writer at Salesforce since September 2004, with extensive experience in creating user-centric content for various products including Service Cloud and CRM. Notable contributions include the development of content that enhances customer integration of generative AI features, as well as guidance for improving contact center operations. Austin has successfully led large teams of writers to create impactful online courses and has played pivotal roles in simplifying onboarding experiences for Salesforce users. Previous experience includes technical writing and editing positions at Citadon, Borland, and WhoUsesWhat.com, as well as educational roles at UC Santa Barbara. Gavin Austin holds a B.A. in Literature with a Minor in Professional Writing from UC Santa Barbara.
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