James Arnold

James Arnold is an Experience Design Director at Salesforce, focusing on Business Strategy, Experience Design, and Innovation through Agentic AI. With a human-centered design approach, James excels in architecting experiences that leverage Salesforce innovations, particularly in predictive and generative AI applications across various sectors. They have previously held leadership roles in experience design at several organizations, including Mercedes-Benz Mobility AG and bp pulse, and have extensive expertise in business consulting and architecture. James holds advanced degrees from the University of Oxford and University College London, alongside multiple professional certifications.