Jay Desai

Jay Desai is an experienced executive with a strong background in customer success, digital transformation, and technology management. At Salesforce, Desai served as the VP for GTM and Agentforce Transformation Program, leading initiatives that improved seller and customer experiences using AI and CRM SaaS solutions. Desai also held the position of VP, Global Customer Success Architect and Specialists, overseeing a team dedicated to enterprise customer success with significant annual recurring revenue. Prior experience includes a Senior Director role in Global Customer Success Growth & Retention Programs, and a Senior Manager position at Accenture focusing on CRM and digital delivery. Desai began a career in e-commerce with roles at Payless and Kenneth Cole Productions, contributing as a full-stack engineer. Education includes a Bachelor of Engineering in Computer Engineering from Stevens Institute of Technology.