Jay Desai is an experienced executive at Salesforce with a focus on GTM and Agentic Transformation. In the current role as VP, GTM and Agentic Transformation, Desai leads initiatives integrating policy, process, and technology to enhance seller productivity and the customer journey through Agentic AI. Previous roles at Salesforce include VP, Head of Global Customer Success Architect and Specialists, overseeing a global team to ensure the success of $1B+ ARR enterprise customers, and Senior Director of Global Customer Success Growth & Retention Programs, where significant churn reduction and revenue generation were achieved. Prior experience includes senior management positions at Accenture, where Desai managed global delivery teams and held P&L responsibility, as well as freelance work in e-commerce operations and engineering roles at Kenneth Cole Productions. Desai holds a Bachelor of Engineering in Computer Engineering from Stevens Institute of Technology.
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