Jess B. has a diverse background in product management, technical writing, and market analysis, with a career spanning over two decades in various industries. Beginning as an intern at Beckson Manufacturing, Inc., Jess progressed to roles such as Operations and Market Analyst Intern at Babson Executive Education, Product Manager at Jobscience by Bullhorn, and Solutions Support Engineer at HeyWire, which was later acquired by Salesforce. Within Salesforce, Jess held multiple titles, including Lead Technical Writer for Service Einstein and Principal Content Strategist for Agentforce, focusing on messaging channels and customer success. Additional experience includes project management at Intelitek and Cloud Consultant at Cloud for Good, emphasizing strategic solutions for nonprofit organizations. Jess holds a Bachelor of Science in Business Management from Babson College and a Master of Education in Instructional Design from UMass Boston.
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