Jill Cool is a seasoned leader in End User Support Services and Endpoint Engineering at Salesforce, with over 27 years of industry experience. Currently, they focus on driving innovative strategies to enhance the end-user experience and productivity across global teams managing extensive client endpoint ecosystems. Jill has previously held senior roles at companies such as OneAmerica, Travelers, and Wyndham Worldwide, where they successfully transformed IT services and implemented cutting-edge solutions. Their expertise spans a diverse range of technologies and practices, including automation, cloud-first strategies, and AI/ML integration. Jill is dedicated to modernizing IT operations and ensuring high-performance, customer-oriented teams.
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