Jodi Acton is a Solution Engineer with over 16 years of experience in Salesforce technology and 17 years in the contact centre domain. They have a strong focus on transforming service operations across various industries, leveraging their expertise in omni-channel contact centres and generative AI to enhance customer service. Jodi previously held various roles at Australia Post, including Voice Inbound Team Manager and Digital Channels Team Manager, and has advanced responsibilities at Salesforce as a Principal Specialist Solution Engineer. Currently, Jodi is pursuing a degree in Knowledge Centred Service V6 at the Consortium of Service Excellence.
This person is not in any teams
This person is not in any offices