John Andrilla

John Andrilla is a Senior Customer Success Writer at Salesforce, where they create a variety of customer success content while embodying corporate values like trust and innovation. Previously, John held roles including Technical Writer and Content Manager at Securitas Security Services USA, Inc., and Senior Technical Editor at Amazon Web Services. Their earlier career included several positions at Microsoft, where they worked as a Technical Editor, Senior Technical Writer, and Contract Technical Editor from 2000 to 2008. John earned a BA in English-Writing from the University of Washington, where they developed a strong foundation in effective communication. With a commitment to clarity, John has been recognized for using optimism to navigate complex challenges.