John Klein

John Klein is a seasoned leader in customer experience and support strategy, currently pursuing a BS in Marketing at the Kelley School of Business, Indiana University. They have extensive experience in building and scaling customer support organizations, having held positions such as Director of Client Services at Delivra and VP of Customer Success at Sigstr. Throughout their career, John has consistently implemented improvements that drive customer satisfaction, such as developing support ticketing systems and enhancing team processes. Their efforts have led to notable achievements, including high customer retention rates and recognition for building effective client success teams. Currently, as a Director at Salesforce, they focus on scaling global support operations and enhancing customer engagement processes.