John Wolfe is a seasoned executive in Customer Success and Support, currently serving as Vice President of Critical Incident Center Escalations at Salesforce. With a proven track record in business operations, they have led global Customer Success teams at Illumio, driving substantial growth in Annual Recurring Revenue and product adoption. Previously, they held senior roles at Cisco Systems and ServiceNow, where they spearheaded key initiatives in customer engagement and operational efficiency. John is pursuing an MBA at Santa Clara University while holding a Bachelor of Science in Mathematics from the United States Naval Academy.
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