Jonatan Ferraz is a Lead Solution Engineer at Salesforce, specializing in customer experience and CRM solutions. With over 11 years of experience in SAP Business One and 9 years with SAP Field Service, they have successfully implemented process improvements that enhance client relationships and satisfaction. Jonatan holds a degree in Computer Engineering and an MBA in Project Management from Fundação Getulio Vargas. Previously, they held roles in IT coordination and consultancy across various companies, demonstrating a strong background in project management and customer service innovation.
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