Jonathan Santos is a Senior Customer Success Manager at Salesforce (MuleSoft), leveraging over a decade of experience in engineering, architecture, and customer success to help organizations achieve meaningful business outcomes through integration strategies. They specialize in optimizing API-led connectivity and enhancing client adoption, demonstrated by significant achievements in scaling API utilization and driving performance improvements. Previously, Jonathan held roles at Splunk, ExxonMobil, and Launchpad Technologies, leading various integration and architectural initiatives. Jonathan is passionate about mentoring, simplifying challenges, and fostering innovation. They hold a Bachelor’s degree in Computer Engineering from the Federal University of Technology - Parana and a Graduate degree in Web Application Development.
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