Jonathan Sun is a Senior Director of Customer Support and Incident Management at Salesforce, where they have held various leadership roles, including Senior Manager and Director, while managing large teams and driving customer success initiatives. Previously, they worked at Coast National Bank as a Customer Service Representative and consulted for Accenture on a Salesforce implementation project. Jonathan earned a Bachelor of Science in Business Administration with a focus on Information Systems from California Polytechnic State University-San Luis Obispo. Their experience spans technical support and incident management, focusing on enhancing customer experiences and operational efficiency.
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