Kaushik E. is a Salesforce Certified Swarm Lead with over 10 years of experience in delivering scalable CRM and cloud solutions. They have demonstrated expertise in Salesforce and Vlocity, particularly in Sales, Service, and Field Service Lightning implementations. Kaushik has a strong track record in troubleshooting, integrations, and cross-functional collaboration to drive customer success. They previously worked as a Principal Technical Support Engineer at Salesforce and have held various roles, including Salesforce Developer/Consultant at AppShark Software and Salesforce Administrator/Developer at me-Interactive.