Kera M. is a CRM Manager with solid experience in CRM, Customer Success, and Digital Marketing across national and multinational companies. Currently, they work at Salesforce as a Marketing Strategy and Business Consulting Manager, having previously held roles at ESTADÃO, Telefônica Brasil, and Comgás. Kera has a strong background in strategic planning, digital marketing campaigns, and product launches that drive sales and customer retention. They hold a Bachelor’s degree in Economics from the Federal University of Santa Catarina and two MBAs in Business Intelligence and Marketing.
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