Krishna DV is a Senior Director of Technical Support Engineering in the Customer Success Group at Salesforce. With over 18 years of experience in customer success and support, Krishna has built and enabled teams to focus on achieving defined business outcomes and delivering exceptional customer experiences. Previously, they held various roles at CA Technologies, including Director of Enterprise SaaS Support and Manager of Enterprise Product Support. Krishna holds a Master of Computer Applications (M.C.A) from Andhra University and is certified as a Project Management Professional (PMP) and in ITIL V3.
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