Lani R. is an experienced professional in customer success and renewal management, currently serving as the Director of Renewal for North America at Salesforce since July 2013. Lani R. has progressed through various roles at Salesforce and Tableau, achieving significant quota performance and customer retention rates, including honors such as President's Club. Prior to Salesforce, Lani R. managed client services at b2d Marketing, where responsibilities included establishing operational standards and enhancing service delivery. Lani R. also held the role of Campus/Operations Manager at the University of Phoenix, overseeing campus management and team leadership across multiple learning centers. Lani R. holds an MBA from the University of Phoenix, completed between 2003 and 2005.
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