Larry Owens is a dedicated Major Escalations Incident Manager currently at Salesforce, where they investigate and diagnose incidents to restore IT services efficiently. With a strong background in crisis management, they have previously held positions at companies such as Ticketmaster, OneWeb, and Pragmatics, Inc., where they demonstrated expertise in incident management, stakeholder communication, and continuous process improvement. Larry earned a Bachelor of Arts in Political Science and Government from Morgan State University and has built a career focused on delivering excellence in customer service and effective problem resolution.
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