Laura Brown is a Business Architect at Salesforce, specializing in customer engagement and loyalty. Prior to this role, they held positions such as Senior CRM Manager at ao.com and Digital Consultant at Cheetah Digital. Laura's earlier experience includes working as an Online Marketing Manager at BuyAssociation and as an Online Marketing Executive at LateRooms.com. They earned a BSc in Consumer Marketing from The Manchester Metropolitan University between 2002 and 2005.
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