Lucas W. is a Senior Principal Swarm Lead at Salesforce, where they facilitate swarming activities and serve as a mentor and technical escalation point. Previously, Lucas worked at Epic from 2015 to 2016, implementing software for healthcare organizations and building long-term customer relationships. They started at Salesforce in 2018 and have held various roles, including Senior Support Engineer and Principal Technical Support Engineer, focusing on improving resolution times and conducting training. Lucas holds a Bachelor of Business Administration in Management Information Systems from the University of Georgia's Terry College of Business, earned from 2012 to 2014.
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