Manoj Kumar is an accomplished professional with an MBA and over 15 years of experience in customer experience business consulting, particularly in banking, wealth management, and capital markets. They have held leadership roles at companies such as Deloitte Consulting, Capgemini Invent, and currently serve as a Senior Manager at Salesforce, focusing on engagements and customer success. Throughout their career, Manoj has been instrumental in transforming CRM and digital marketing processes, leveraging their expertise in Agile methodologies and Salesforce solutions to drive strategic value for clients. Previously, they contributed to the development of mobility applications and customer engagement strategies that enhanced sales efficiency and customer experience.
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