Marc Dirks is an experienced Enterprise CX Solution Engineer in the SaaS industry, with over 20 years of expertise in customer experience (CX) technology. Currently serving as a Principal Solution Engineer at Salesforce, Marc specializes in Agentic AI Marketing, leveraging Marketing Cloud and Data Cloud. Previously, Marc held various roles at Oracle, contributing to CX marketing solutions and influencing go-to-market strategies across EMEA. Marc's educational background includes a Bachelor’s degree from Inholland University and a Master’s in IT Knowledge Management from Middlesex University. Additionally, Marc's recent successes include large-scale marketing wins and awards for excellence in execution and innovation.
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