Mark DeFrain is a seasoned Sr. Technical Architect at Salesforce, having previously held positions such as Salesforce Product Owner and Salesforce Product Specialist at W. W. Norton & Company, Inc. Mark cultivated expertise in Salesforce features and user training, demonstrating significant accomplishments like the implementation of Pardot integration and the rollout of MFA systems. Prior experience includes roles in quality assurance and training at C3i Healthcare Connections, where they designed training materials and assessed technician competencies. Mark's educational background includes degrees in Broadcast Communications and Mathematics from Luzerne County Community College and Wilkes University, respectively.
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