Mathew Arena

Mathew Arena is a dynamic professional currently serving as the Senior Director of the Critical Incident Centre at Salesforce, where they manage a team of 22 across Australia and New Zealand. Mathew's career began as a field engineer at Downer and has progressed through various roles, including Major Incident Specialist at Optus and 2nd Level Remote Support Engineer at CSC. With a diploma in Business Management and Network Engineering from Meadowbank Tafe, Mathew is committed to continuous improvement and empowerment within their teams. Mathew holds certifications as a Six Sigma Yellow Belt and Agile Scrum Master, underscoring their dedication to effective management strategies and skill development.