Merlyn D'Sylva is an IT professional with 10 years of experience focused on customer digital transformation and secure business process optimization. Currently serving as a Senior Customer Success Manager at Salesforce, Merlyn has previously held roles such as Digital Strategist at Adobe and Customer Success Account Manager at Microsoft, where they guided clients in cloud adoption and security needs. Merlyn possesses a Bachelor's degree in Computer Systems Engineering and has furthered their expertise with a Diploma in Cybersecurity and a certificate in Digital Marketing Strategies from Kellogg Executive Education.
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