Michael O'Connor is currently the Senior Manager of Digital Success Programs at Salesforce, where they lead large-scale customer engagements to drive product adoption. Previously, O'Connor held various roles in customer success management and enterprise service management at Bell Aliant, Radian6, and Salesforce Marketing Cloud, contributing to the development of strategic frameworks and initiatives to enhance customer experience. They began their career as an IT Systems Analyst with the Royal Canadian Mounted Police. O'Connor earned a Bachelor of Science in Computer Science from the University of New Brunswick.
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