Michael Upshur is a dedicated leader with over 15 years of experience in customer service management. They have held various roles including Operations Manager at Verizon Wireless and Asurion, and Sr. Operations Manager at Instacart. Currently, Michael serves as the Global Head of Operations for Customer Experience at Salesforce, where they direct daily operations for a significant revenue-generating call center. Michael specializes in strategic planning, process improvement, and employee development, consistently driving customer loyalty and operational efficiency. They hold a degree in Project Management from Strayer University.
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