Miguel Serrano is a seasoned professional currently serving as the Director of Solution Engineer & Architects at Salesforce, where they lead a high-performing pre-sales team focused on delivering technical expertise across various domains including Service Cloud solutions and Data + AI. Previously, from 2019 to 2024, they held the role of Senior Manager in the Solution Engineering Architecture Practice for South EMEA, guiding a team that specialized in Business and Technical Architecture. Miguel's earlier experience includes several pivotal roles in business intelligence at Oracle from 2002 to 2008. They earned a degree in Computer Science from Universidad Politécnica de Madrid, completing their studies in 2001.
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