Paul Irwin

Paul Irwin is a Principal Specialist Solution Engineer at Salesforce, where they focus on revolutionizing customer experiences through innovative technology within the UKI Service Cloud team. Previously, Paul served as a Solutions Architect at Vodafone and held various leadership roles, including Head of SMEs and Solution Design at Yodel, as well as Network Manager and Infrastructure Manager at Salford Royal Foundation Trust. With over two decades of experience in both public and private sectors, Paul has a strong background in IT infrastructure and customer engagement strategies, particularly in Contact Centre and AI. Passionate about driving excellence, they actively collaborate with major CCaaS vendors and empower partners and teams to enhance customer interactions. Outside of their professional endeavors, Paul enjoys spending time with family and friends, playing golf, running, and traveling.