Quincy Lima is currently a MuleSoft Account Partner at Salesforce, where they focus on enhancing customer experiences and fostering trust and credibility. Previously, they held various positions at Global Knowledge from 2017 to 2022, and served as a Senior Claims Specialist at Mercury Insurance from 2004 to 2013, achieving a perfect customer service Net Promoter Score in 2013. Quincy completed their education at Shepherds Theological Seminary between 2013 and 2018. Their professional journey reflects a commitment to customer service and a dedication to resolving sensitive issues with compassion.
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