Rafael Lima is a seasoned Solution Architect at Salesforce with a strong focus on client success and digital transformation. They have accumulated eight Salesforce certifications and are recognized as a Trailhead Double Ranger. Rafael's career includes roles as a Senior Support Engineer and Senior Success Agent at Salesforce, where they developed expertise in Salesforce Marketing Cloud and contributed to improving support processes. They hold a Bachelor's degree in Information Technology from FIA Business School, along with various certifications in ITIL and SAFe 5.
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