Raphaella Moock

Raphaella Moock has a diverse background in customer relationship management and e-commerce, with experience at prestigious companies such as Clarins Group, Shiseido, and Salesforce. In roles ranging from CRM Regional Assistant to Senior Solution Engineer, Raphaella has demonstrated expertise in report drafting, project coordination, and the deployment of CRM tools across international markets. Additionally, educational achievements include an Advanced Master's in Information Systems Management from Télécom Paris and a Bachelor of Commerce from McGill University, alongside international exposure from an exchange semester at The Australian National University. Raphaella's skill set includes a focus on the luxury and retail sectors, emphasizing clienteling and retail execution solutions.